Effective Date: 13th July, 2026.

This Refund Policy explains when a buyer may receive a refund for an escrow transaction on Biznaire. It should be read together with our Terms of Service, Dispute Resolution Policy, and any transaction-specific agreement between the buyer and seller.

1. General Position

Biznaire facilitates escrow transactions between buyers and sellers. Refund decisions are based on transaction status, delivery evidence, inspection-period activity, seller payout status, dispute evidence, payment provider rules, applicable law, and platform policies.

Approved refunds are processed through the relevant payment channel where possible. Refund timing may depend on the payment provider, banking institutions, settlement status, card scheme rules, wallet balance availability, and compliance checks.

2. Refunds Before Seller Payout

Where a buyer is entitled to a refund before seller payout has been initiated, Biznaire may process or request a refund through the applicable payment provider or from the relevant platform-held escrow transaction balance, subject to provider rules and transaction status.

3. Refunds After Seller Payout

Once seller payout has been initiated or completed, refund availability may be limited. Biznaire may require seller cooperation, recovery of funds, dispute review, or additional investigation before any refund can be processed. A refund after seller payout is not guaranteed.

4. When Refunds May Be Approved

A buyer may be eligible for a full or partial refund where:

• • The seller fails to deliver the agreed item or service within the agreed delivery timeline.
• • The seller cannot transfer ownership or necessary access rights.
• • The delivered item or service materially differs from the agreement, or approved escrow transaction terms.
• • The seller provides false, misleading, or fraudulent information.
• • The escrow transaction is cancelled before delivery begins or before completion.
• • A dispute is resolved in favour of the buyer.
• • Biznaire determines that a refund is appropriate based on available evidence.
• • Applicable law or payment provider rules require a refund.
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5. When Refunds Are Generally Not Available

Refunds will generally not be granted where:

• • The buyer confirms successful receipt and acceptance of the item or service.
• • The inspection period expires without a buyer dispute or rejection.
• • The seller has delivered the item or service according to the agreed terms.
• • The buyer changes their mind after delivery or escrow transaction completion.
• • The dispute concerns future revenue, traffic, profitability, popularity, valuation, or market performance of an item or service.
• • The buyer fails to complete actions needed to receive or verify the item or service.
• • The buyer or seller has engaged in fraud, misrepresentation, chargeback abuse, or policy violation.
• • The escrow transaction involved a prohibited or restricted item or service.
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6. Partial Refunds

Biznaire may approve a partial refund where part of the item or service was delivered, both parties agree to a compromise, a deduction is justified by transaction records, or the circumstances support a proportional resolution.

7. Refund Request Process

To request a refund, the buyer should open a dispute from the affected escrow transaction or contact Biznaire support with the escrow transaction number, payment reference, reason for refund, and supporting evidence.

Users must respond promptly to requests for additional information. If a party fails to respond, Biznaire may decide based on available evidence.

8. Evidence We May Review

Refund reviews may consider item or service details, escrow transaction agreements, payment records, platform messages, inspection records, delivery evidence, account access logs, domain transfer records, code repository records, screenshots, documents, identity verification records, and payment provider information.

9. Fees and Processing Charges

Platform charges, payment processing charges, payout charges, currency conversion costs, and third-party fees may be non-refundable unless required by law or expressly approved by Biznaire.

10. Chargebacks and Payment Reversals

If a buyer initiates a chargeback or payment reversal outside the Biznaire process, Biznaire may suspend the related escrow transaction, delay seller payout, request evidence from both parties, restrict the buyer's account, or take steps to recover losses from the responsible party.

Users must cooperate with chargeback and payment provider enquiries within one business day where requested. False chargebacks, duplicate refund claims, or chargeback abuse may result in account restriction or legal action.

11. Fraud and Abuse

Biznaire may refuse, delay, or reverse a refund where fraud, unauthorized payment activity, identity misuse, fake evidence, money laundering risk, restricted activity, or policy abuse is suspected. Biznaire may also report suspicious activity to payment providers, banks, law enforcement, or regulators where required.

12. Refund Processing Time

Approved refunds are submitted as soon as reasonably possible after approval. Actual receipt may take longer depending on the payment provider, bank, card scheme, wallet provider, and compliance review.

13. Contact for Refund Requests

Email: [email protected]
Support ticket: https://biznaire.com/ticket
Website: www.biznaire.com
Phone: see the phone number published on our Contact page at https://biznaire.com/contact

Biznaire aims to respond to refund enquiries within one business day.