Effective Date: 12th June, 2026.

This Dispute Resolution Policy explains how Biznaire reviews disagreements between buyers and sellers involving digital asset listings, delivery, inspection, transaction completion, refunds, and seller payout.

1. Biznaire's Role

Biznaire provides marketplace and transaction administration tools. We may review evidence, facilitate communication, delay completion where appropriate, and make platform-level decisions based on our policies. Biznaire is not a court, arbitrator, payment scheme, bank, legal representative, or financial institution.

Payment providers generally do not resolve buyer-seller disputes unless the dispute relates directly to payment processing or settlement.

2. When a Dispute May Be Filed

A dispute may be filed where:

• The seller fails to deliver the agreed digital asset.
• The seller cannot transfer ownership, access, code, domain control, documentation, or agreed rights.
• The buyer claims the delivered asset materially differs from the listing or transaction agreement.
• A party alleges fraud, misrepresentation, unauthorized activity, or identity misuse.
• A party breaches the transaction agreement or platform policy.
• Payment, refund, chargeback, or payout issues require review.
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3. Deadline to File

Marketplace transactions have a default inspection period of 3 (three) days after the seller marks the digital asset as delivered, unless a different period is shown on the transaction page.

Disputes should be filed before the inspection period expires. If no inspection period is displayed, disputes should be filed as soon as reasonably possible after the issue is discovered and before transaction completion where possible.

If the buyer does not file a dispute, confirm rejection, or request review within the inspection period, the transaction may complete and seller payout may be initiated.

4. Required Evidence

Each party may be required to provide relevant evidence, including:

• • Transaction agreement and listing details.
• • Payment references and transaction numbers.
• • Domain transfer records, registrar screenshots, or WHOIS records.
• • Website migration records, hosting access logs, or deployment records.
• • Source code repository access, commit history, or delivery records.
• • Mobile app transfer confirmations or developer account records.
• • Account transition records, access rotation confirmations, and documentation.
• • Platform messages, emails, screenshots, files, and supporting documents.
• • Identity or ownership verification documents where requested.
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5. Cooperation Requirement

Users must provide accurate evidence, respond promptly, avoid deleting or altering relevant records, and cooperate with Biznaire, payment providers, banks, card schemes, or authorities where required. Failure to cooperate may result in a decision based on available evidence.

6. Temporary Holds During Review

During a dispute, Biznaire may delay transaction completion, seller payout, refund processing, or account activity where allowed by platform rules, payment provider processes, and applicable law. Payment providers may also review, delay, reverse, or withhold funds under their own rules.

7. Possible Outcomes

Dispute outcomes may include:

• • Transaction completion and seller payout.
• • Full or partial refund to the buyer.
• • Revised delivery timeline or corrective delivery steps.
• • Mutual settlement between buyer and seller.
• • Cancellation of the transaction.
• • Account restriction, listing removal, or reporting of suspicious activity.
• • No action where evidence is insufficient.
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8. Fraud, Chargebacks, and Abuse

Biznaire may escalate suspected fraud, unauthorized payment activity, chargeback abuse, identity misuse, hacked assets, stolen assets, money laundering risk, or other unlawful conduct to payment providers, banks, law enforcement, or regulators. Users may be liable for losses, fees, penalties, reversals, and recovery costs caused by their misconduct.

9. External Legal Remedies

Using Biznaire's dispute process does not prevent a party from seeking lawful remedies through courts, regulators, law enforcement, or other appropriate forums. Biznaire may pause platform action where legally required or where an external process affects the transaction.

10. Contact for Disputes

Email: [email protected]
Support ticket: https://biznaire.com/ticket
Website: www.biznaire.com
Phone: see the phone number published on our Contact page at https://biznaire.com/contact

Biznaire aims to respond to dispute enquiries and evidence requests within one business day.