Effective Date: 16th February, 2026.

Biznaire Ltd (“Biznaire”, “we”, “our”, or “us”) provides a secure transaction facilitation platform that holds payments between buyers and sellers until agreed conditions are fulfilled. This Dispute Resolution Policy explains how disagreements are handled fairly and transparently.

By using Biznaire, you agree to this policy.

The dispute process exists to:

• Protect buyers from fraud or non-delivery

• Protect sellers from false claims

• Ensure fair outcomes based on evidence

• Maintain trust on the Biznaire platform

A buyer may open a dispute if:

• The seller fails to deliver

• The item or service does not meet contract terms

• The seller violates agreed transaction conditions

Disputes must be opened within the inspection period set for the transaction.

To raise a dispute:

• Log into your Biznaire account

• Select the transaction

• Click “Open Dispute”

• Upload supporting documents (contract, messages, photos, proof of delivery, etc.)

Once a dispute is opened:

• Both buyer and seller may submit evidence

• Biznaire reviews all submitted information

• Additional clarification may be requested

A fair decision is made based on the agreement and proof

After review, Biznaire may:

✅ Release funds to the seller

✅ Refund the buyer

✅ Partially release/refund where appropriate

❌ Reject fraudulent or unsupported claims

Biznaire’s decision is final.

Most disputes are resolved within:

5–10 business days, depending on complexity.

Biznaire reserves the right to:

• Suspend accounts involved in fraudulent disputes

• Reverse transactions linked to illegal activity

• Report fraud to relevant authorities

Biznaire operates in compliance with Nigerian financial regulations and payment provider requirements.

For dispute assistance:

📧 Email: [email protected]

📍 Support Ticket