Effective Date: 13th July, 2026.

This Dispute Resolution Policy explains how Biznaire reviews disagreements between buyers and sellers involving delivery, inspection, transaction completion, refunds, and seller payout.

1. Biznaire's Role

Biznaire provides escrow transaction administration tools. We may review evidence, facilitate communication, delay completion where appropriate, and make platform-level decisions based on our policies. Biznaire is not a court, arbitrator, payment scheme, bank, legal representative, or financial institution.

Payment providers generally do not resolve buyer-seller disputes unless the dispute relates directly to payment processing or settlement.

2. When a Dispute May Be Filed

A dispute may be filed where:

• • The seller fails to deliver the agreed item or service.
• • The seller cannot transfer ownership, access, code, domain control, documentation, or agreed rights.
• • The buyer claims the delivered item or service materially differs from the escrow transaction agreement.
• • A party alleges fraud, misrepresentation, unauthorized activity, or identity misuse.
• • A party breaches the escrow transaction agreement or platform policy.
• • Payment, refund, chargeback, or payout issues require review.
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3. Deadline to File

Disputes should be filed before the inspection period expires. If no inspection period is displayed, disputes should be filed as soon as reasonably possible after the issue is discovered and before transaction completion where possible.

If the buyer does not file a dispute, confirm rejection, or request review within the inspection period, the transaction may complete and seller payout may be initiated.

4. Required Evidence

Each party may be required to provide relevant evidence, including:

• • Escrow transaction agreement.
• • Payment references and transaction numbers.
• • Domain transfer records, registrar screenshots, or WHOIS records.
• • Website migration records, hosting access logs, or deployment records.
• • Source code repository access, commit history, or delivery records.
• • Mobile app transfer confirmations or developer account records.
• • Account transition records, access rotation confirmations, and documentation.
• • Platform messages, emails, screenshots, files, and supporting documents.
• • Identity or ownership verification documents where requested.
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5. Cooperation Requirement

Users must provide accurate evidence, respond promptly, avoid deleting or altering relevant records, and cooperate with Biznaire, payment providers, banks, card schemes, or authorities where required. Failure to cooperate may result in a decision based on available evidence.

6. Temporary Holds During Review

During a dispute, Biznaire may delay escrow transaction completion, seller payout, refund processing, or account activity where allowed by platform rules, payment provider processes, and applicable law. Payment providers may also review, delay, reverse, or withhold funds under their own rules.

7. Possible Outcomes

Dispute outcomes may include:

• • Escrow transaction completion and seller payout.
• • Full or partial refund to the buyer.
• • Revised delivery timeline or corrective delivery steps.
• • Mutual settlement between buyer and seller.
• • Cancellation of the transaction.
• • Account restriction, listing removal, or reporting of suspicious activity.
• • No action where evidence is insufficient.
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8. Fraud, Chargebacks, and Abuse

Biznaire may escalate suspected fraud, unauthorized payment activity, chargeback abuse, identity misuse, hacked items of services, stolen items of services, money laundering risk, or other unlawful conduct to payment providers, banks, law enforcement, or regulators. Users may be liable for losses, fees, penalties, reversals, and recovery costs caused by their misconduct.

9. External Legal Remedies

Using Biznaire's dispute process does not prevent a party from seeking lawful remedies through courts, regulators, law enforcement, or other appropriate forums. Biznaire may pause platform action where legally required or where an external process affects the escrow transaction.

10. Contact for Disputes

Email: [email protected]
Support ticket: https://biznaire.com/ticket
Website: www.biznaire.com
Phone: see the phone number published on our Contact page at https://biznaire.com/contact

Biznaire aims to respond to dispute enquiries and evidence requests within one business day.