Customer Support Policy

Effective Date: 12th June, 2026.


This Customer Support Policy explains how users can contact Biznaire and what response standards apply to marketplace, transaction, payment, delivery, refund, cancellation, dispute, privacy, and security enquiries.


1. Support Channels


Users may contact Biznaire through:


  • • Email: [email protected]
  • • Support ticket: https://biznaire.com/ticket
  • • Website: www.biznaire.com
  • • Phone: see the phone number published on our Contact page at https://biznaire.com/contact

2. Response Commitment


Biznaire aims to respond to customer enquiries, transaction issues, refund requests, cancellation requests, payment issues, fraud reports, and dispute-related messages within one business day. Complex issues may require additional investigation time.


3. Information to Include


To help us respond quickly, include:


  • • Your account email or username.
  • • Transaction number, listing number, payment reference, or payout reference.
  • • A clear description of the issue.
  • • Relevant screenshots, files, agreements, receipts, delivery evidence, or supporting documents.
  • • Any deadline or urgent risk, such as unauthorized activity or security compromise.

4. Fraud, Chargeback, and Payment Provider Requests


Where a payment provider, bank, card scheme, regulator, or law enforcement body requests information relating to fraud, chargebacks, unauthorized activity, settlement, refund, or transaction evidence, Biznaire may request urgent cooperation from users. Users must respond promptly and provide accurate evidence.


5. Security Incidents


If you suspect account compromise, unauthorized payment, unauthorized asset access, credential exposure, or other security risk, contact Biznaire immediately through the support ticket system and email [email protected].


6. Support Limitations


Biznaire can help with platform use, transaction administration, delivery coordination, dispute review, and payment-provider communication. Biznaire cannot provide legal, tax, investment, valuation, or business advisory services.


7. Contact


Email: [email protected]
Support ticket: https://biznaire.com/ticket
Website: www.biznaire.com
Phone: see the phone number published on our Contact page at https://biznaire.com/contact